Frequently Asked Questions

HOW DO I RETURN? / HOW LONG DOES A RETURN TAKE?

A return should take no longer than 14 working days to be refunded to your account. This includes transit time to the warehouse and processing times with your chosen payment method.

WHAT IS YOUR RETURN POLICY?

Items must be returned within 45 days of receipt.
Items must be unworn and unwashed.
Pierced jewellery cannot be returned for health and hygiene reasons.
Underwear and swimwear can only be returned if the hygiene seal has not been removed.
Beauty products and accessories cannot be returned for hygiene reasons.
Shoes must be tried on indoors.
Items must have all tags attached.
We offer FREE RETURNS for UK customers however you must obtain proof of postage just in case your order is lost on its way back to Pearl Traders.

HOW LONG DO I HAVE TO RETURN AN ITEM?

For UK & ROI customers, you are able to return unsuitable items within 45 days of receipt. For all international customers, please return unsuitable items within 28 days of receiving your parcels. Please return unsuitable items in their original packaging.

HOW MUCH DOES IT COST TO RETURN AN ITEM?

If you wish to return your items to RUSH TRADINGS, we offer FREE returns for UK Customers. Your returns label will be included in your parcel but if you need another one don’t panic. Returns Label for UK Customers can be found here.

WHAT DO I DO IF MY PRODUCT IS FAULTY?

We’re sorry, but we are unable to offer free returns for international customers, returns must be made at your own cost. All International Customers who wish to return their items can use the returns label found here.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

Sorry you have received a faulty item! So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number using one of the methods you can find here.

HOW CAN I TRACK THE STATUS OF MY RETURN?

We aim to process and refund your return ASAP, but on occasions it may take up to 28 days UK (21 Days International) for your return to be processed and a further 7 days for the refund to reach your account.

 

Please check your account as the refund will show under RUSH TRADINGS and may show on the date of your original purchase.

If you haven’t received a refund and it has been more than 28 days UK (30 days international) since you posted your returns then please contact us with a picture of your proof of postage receipt.

As soon as we have processed your refund, you will receive an email notification. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.

DO YOU REFUND THE DELVERY CHARGE?

Unfortunately we do not refund delivery charges on any orders. Unless you have contracted as a consumer in the EEA and you have cancelled your Contract under clause 5 of the Terms and Conditions, in which case we will refund delivery charges you have paid for delivery of the products to you, although the maximum refund for delivery will be the least expensive delivery method we offer to your delivery destination.

CAN I EXCHAGE AN ITEM?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. To return an item please follow the steps stated in ‘HOW DO I RETURN AN ITEM?’.

CAN I RETURN MORE THAN ONE ORDER IN ONE PARCEL?

You sure can! Please include both advice notes for each order to help us speed up the process of your return. If you’ve misplaced your advice note, please include a note in with the order numbers and the relevant items you’re returning.

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